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Privacy Policy

Last updated: 7 May 2026

1. Information We Collect

Buckinghamshire Garden Rooms ("we", "us", or "our") collects information you provide directly to us, including:

  • Name and contact information (email, phone number, postcode)
  • Project enquiry details (preferred service, garden description, planning context)
  • Communication history
  • Site survey notes and design preferences (where you proceed to consultation)

2. How We Use Your Information

We use the information we collect to:

  • Provide design consultations, quotations and garden room build services
  • Respond to your enquiries
  • Coordinate site surveys, planning applications and on-site builds
  • Send service-related communications (consultation confirmations, design updates, project schedules)
  • Improve our services and customer experience

3. Information Sharing

We do not sell your personal information. We share information only with:

  • Buckinghamshire Council and other planning authorities (where you authorise a planning application)
  • Subcontractors and trade specialists working on your build (foundation, electrical, glazing) — strictly limited to project-relevant information
  • Professional advisors (legal, accounting) where required for our business operations
  • Authorities when required by law

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. Project files are kept securely and access is limited to staff working on your project.

5. Your Rights Under UK GDPR

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data (subject to our legal record-keeping obligations)
  • Object to or restrict processing
  • Lodge a complaint with the Information Commissioner's Office (ICO)

6. Cookies

Our website uses minimal cookies — essential cookies for site functionality and basic anonymous analytics to understand how visitors use the site. You can configure your browser to refuse cookies if you prefer.

7. Retention

We retain enquiry and project data for the duration of our contractual relationship plus seven years thereafter, in line with UK record-keeping requirements for residential construction projects.

8. Contact Us

If you have questions about this Privacy Policy, please contact us via the contact page.